on orders of $99 or more
Does Street Obsessions offer shipping outside the US?
Yes, we offer shipping to every country worldwide. For a
shipping quote, please contact us VIA Email before making a purchase.
What shipping options are available, how long will delivery take?
We offer shipping by UPS and the US Postal Service. UPS offers guaranteed transit times for their overnight and expedited services. USPS offers estimated transit times for their Express and Priority mail services, but no guaranteed delivery dates. Refund requests may be submitted for delayed UPS shipments, but unfortunately USPS will not refund any shipping costs due to “late” delivery. Once a package leaves our shop, we personally make no guarantees on the transit time as it is completely out of our control at that point. These rules apply for both US/Domestic and international shipments.
Where do the parts ship from?
All items are shipped from our shop in Atlanta, GA. Orders generally ship within 24 hours. Our cutoff time for same day shipping is 12pm EST. If you call in an order with expedited shipping, we will extend our shipping cutoff time to 3pm EST.
I want my shipment insured, what are my options?
UPS shipments are automatically insured for $100 within the Domestic US. USPS shipments do not have any insurance by default. If you would like your package insured for its full value, you must add shipping insurance on the shipping option screen during checkout. With insurance, you will be covered against damage, loss, or any delivery related issues. If no insurance is added and you selected UPS shipping, you will only be covered for $100. If no insurance is added and you selected USPS shipping, unfortunately we won't be able to guarantee any kind of resolution. Packages will be insured by Street Obsessions to handle claims directly, so if you’re insured there is no waiting period for resolution.
I got an email saying my order was “shipped” but my tracking number hasn’t updated, what do I do?
The USPS tracking number system is not very accurate, so even if an item has been shipped, their system may not recognize the tracking information immediately. UPS tracking information should show an update the night it was picked up. When shipping volume is high, sometimes the carriers don’t update their tracking right away – feel free to check with us if you’re unsure and we can confirm if the package is in the carriers hands.
My tracking number says "delivered" but I do not have my item, what can I do?
Please contact the carrier with any questions about delivery problems. All shipping labels are generated electronically according to the address information given with your order. We are not liable for lost or stolen items unless shipping insurance was added. We will gladly assist our customer if there is a problem in any way we can though.
When eligible for free shipping on an order, am I free to choose what service is used?
No, Street Obsessions reserves the right to default to any different shipping method if your order used a promo for free shipping. Free shipping offers/coupons are not applicable to any customers outside of the US. If you must have an order shipped using a specific carrier/method, then no shipping coupons should be applied.
Simply look for the logo to enjoy free shipping on selected items throughout the store. If the items in your order which qualify for 'Free Shipping' your order ships FREE!